Privacy Policy megakiss —
Your Personal Data Protection

1 Introduction

Megakiss ("we", "Platform") is committed to protecting the privacy of every individual who uses our services at megakiss.win. This Privacy Policy transparently explains how we collect, process, store and protect your personal data.

By registering an account or using any part of the MegaKiss platform, you agree to the practices described in this Privacy Policy. This document should be read together with Terms and Conditions of ours, and together they form the complete agreement framework between you and megakiss.

We encourage you to read this Policy carefully and to contact our support team if you have any questions about how your data is managed.

2 Personal Data We Collect

Megakiss collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive data categories such as your medical information, religious beliefs or political views.

3 How We Use Your Personal Data

The data we collect is used responsibly for the following purposes:

• Account management — Creates, verifies, and maintains your megakiss account.
• Transaction processing — Processes deposits, withdrawals, and all financial activity on the platform.
• Identity verification (KYC) — Fulfils regulatory obligations to verify member identity and prevent fraud.
• Customer support — Handles enquiries, resolves complaints, and provides technical support.
• Platform Security — Detects and prevents fraudulent activity, money laundering, or system abuse.
• Service improvement — Analyses usage patterns to enhance the gaming experience and platform interface.
• Marketing Communications — Sends information about promotions, bonuses, and platform updates — only to members who have opted in to receive them.
• Responsible gaming — Monitors gameplay patterns to identify members who may need responsible gaming support.

We will not use your data for any purpose other than those stated above without first obtaining your consent.

4 Data Sharing with Third Parties

Megakiss does not sell your personal data. However, in operating the platform, we may share your data with a limited set of third-party categories as follows:

• Payment providers — DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay to securely process your financial transactions.
• KYC service providers — Trusted third-party identity verification companies to meet regulatory requirements.
• Game providers — Game development companies that provide slots, Live Casino, and other game content on our platform.
• IT infrastructure providers — Server hosting and cloud services companies that operate the megakiss platform.
• Regulatory bodies and law enforcement authorities — When required by law or a valid court order.

All third parties who receive your data are required to comply with strict data protection standards and may only use that data for the agreed purposes. We do not permit them to use your data for their own marketing purposes.

5 Cookies & Tracking Technologies

The megakiss platform uses cookies and similar tracking technologies to enhance your user experience. The following are the types of cookies we use:

• Essential cookies — Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Performance cookies — Collects information on how you use the platform to help us improve site speed and usability.
• Functional cookies — Saves your preferences such as language, display settings, and game choices so you don't have to reconfigure them each time.
• Analytics cookies — Helps us understand aggregated traffic patterns and platform usage for continuous improvement.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the MegaKiss platform.

6 Personal Data Security

We invest seriously in security infrastructure to ensure your data is always protected. The technical and organisational security measures we implement include:

• Data in transit is encrypted using TLS 1.3 protocol with verified 256-bit SSL certificates.
• Passwords are stored using irreversible hashing with salting.
• Role-based access control (RBAC) ensures only authorised staff can access sensitive data.
• 24/7 real-time security monitoring with an automated intrusion detection system.
• Periodic internal and external security audits by independent parties.
• Encrypted data backups with tested disaster recovery procedures.

While we take all reasonable precautions, no system can guarantee absolute security. You also play an important role by keeping your password and megakiss account login credentials confidential.

7 Your Rights Regarding Personal Data

As a megakiss member, you have the following rights regarding your personal data:

8 Data Retention Period

Megakiss retains your personal data for as long as your account is active or as needed to provide services to you. Once an account is closed, we may retain certain data for the period required for the following purposes:

• Compliance with legal and regulatory obligations — typically between five to seven years depending on the type of record.
• Resolution of any disputes, complaints, or claims that remain outstanding at the time of account closure.
• Fraud prevention — certain records are retained to prevent re-registration by individuals who have been banned.

When data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered.

9 Links to Other Websites

The megakiss platform may contain links to websites belonging to our game providers or business partners. Once you click those links and leave our platform, this Privacy Policy no longer applies.

We are not responsible for the privacy practices or content of those external websites. We encourage you to read the privacy policy of each website you visit separately. MegaKiss does not endorse and does not guarantee the security of any third-party website.

10 Contact Us About Privacy

If you have any questions, concerns, or wish to submit a request regarding this Privacy Policy or the management of your personal data, please contact our Data Privacy Officer:

• Email: [email protected]
• General enquiries: [email protected]
• Live chat: Available 24/7 on the megakiss platform
• Support languages: Bahasa Melayu, English and Mandarin

We will endeavour to respond to all privacy-related enquiries within 14 business days. For more complex requests such as data deletion or data transfer, processing may take up to 30 business days and we will keep you informed of the progress of your request.

Megakiss reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to you via your registered email or a prominent notice displayed on our platform before the changes take effect.